Getting IT Help

Staff Edition · One starting point, then the right team

Search for the task or system first. Each guide tells you which account and support team apply. Use this page when you need to open a ticket or decide who to call.

1. Who supports what?

UCDC IT supports campus technology. UCOP ITS supports UCOP identities and UCOP cloud services.

2. What to include in a ticket

A complete ticket gets you to the right person faster.

3. Urgent, standard, or planned?

Say how urgent it is so the right response can be scheduled.

Version 1.1Updated 2026-09-14

Section

Who supports what?

UCDC IT supports campus technology. UCOP ITS supports UCOP identities and UCOP cloud services.

UCDC computer, UCDC account, Wi-Fi, Ethernet, printers, room AV, UCDC Microsoft 365, or the Zoom Workplace app on a room desktop

UseUCDC IT

EnterITsupport@ucdc.edu or (202) 974-6200.

UCOP account or password, Duo, UCOP Outlook, UCOP email forwarding, Box, Zoom account, VPN, or other UCOP services

UseUCOP ITS

EnterServiceDesk@ucop.edu or (510) 987-0457.

If you are signing into…	Use	What to enter
UCDC computer, UCDC account, Wi-Fi, Ethernet, printers, room AV, UCDC Microsoft 365, or the Zoom Workplace app on a room desktop	UCDC IT	ITsupport@ucdc.edu or (202) 974-6200.
UCOP account or password, Duo, UCOP Outlook, UCOP email forwarding, Box, Zoom account, VPN, or other UCOP services	UCOP ITS	ServiceDesk@ucop.edu or (510) 987-0457.

Section

What to include in a ticket

A complete ticket gets you to the right person faster.

1Where: room number or work location.
2What: computer or device name, and the system or application involved.
3What happened: what you were trying to do and the exact error message.
4When: when the issue started and whether it is still occurring.
5Scope: whether anyone else is affected.
6Evidence: add a screenshot when it helps explain the problem.

Section

Urgent, standard, or planned?

Say how urgent it is so the right response can be scheduled.

Urgent incident

Usephone or email immediately

EnterBuilding or network outage, active event technology failure, or a suspected security incident.

Standard support

Useemail or a ticket

EnterA single-user application issue, printer problem, or password and access help.

Planned request

Useemail in advance

EnterSoftware installation, equipment move, new hardware, event AV setup, or a new application.

If you are signing into…	Use	What to enter
Urgent incident	phone or email immediately	Building or network outage, active event technology failure, or a suspected security incident.
Standard support	email or a ticket	A single-user application issue, printer problem, or password and access help.
Planned request	email in advance	Software installation, equipment move, new hardware, event AV setup, or a new application.