Staff IT guides

UCDC IT Guides

Staff Edition

UCDC Microsoft 365 Guide

Staff Edition · UCDC Microsoft 365, with UCOP Outlook mail forwarded to UCDC

Daily Microsoft 365 work at UCDC uses your UCDC account (jcalifornia@ucdc.edu): Outlook, Teams, OneDrive, SharePoint, and Office apps. The only UCOP Microsoft 365 app UCDC staff use is Outlook. UCOP email is forwarded to your UCDC mailbox. If that forwarding is not working, contact UCOP ITS — not UCDC IT.

1. Which Microsoft 365?

UCDC Microsoft 365 is where you work. UCOP Outlook is the only UCOP Microsoft 365 app you use, and that mail is forwarded to UCDC.

2. Sign in to UCDC Microsoft 365

Open the Office portal or Outlook with your UCDC account.

3. Email and UCOP forwarding

Read and send mail in UCDC Outlook. UCOP Outlook mail should already be forwarded there.

Version 1.0Updated 2026-09-14

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Which Microsoft 365?

UCDC Microsoft 365 is where you work. UCOP Outlook is the only UCOP Microsoft 365 app you use, and that mail is forwarded to UCDC.

UCDC Outlook, Teams, OneDrive, SharePoint, and Office apps

UseUCDC

EnterSign in as jcalifornia@ucdc.edu.

UCOP Outlook

UseSee note

EnterThis is the only UCOP Microsoft 365 app UCDC staff use. Sign in as jcalifornia@ucop.edu if you need to open that mailbox.

UCOP email

UseSee note

EnterIt is forwarded to your UCDC mailbox. Read it in UCDC Outlook.

UCOP mail is missing from UCDC Outlook

UseSee note

EnterContact UCOP ITS. ServiceDesk@ucop.edu or (510) 987-0457. UCDC IT cannot turn on UCOP forwarding.

Zoom

UseSee note

EnterNot Microsoft 365. UCDC and FGR staff use a UCOP Zoom account. Shared mailboxes and distribution lists do not have Zoom accounts.

If you are signing into…	Use	What to enter
UCDC Outlook, Teams, OneDrive, SharePoint, and Office apps	UCDC	Sign in as jcalifornia@ucdc.edu.
UCOP Outlook	See note	This is the only UCOP Microsoft 365 app UCDC staff use. Sign in as jcalifornia@ucop.edu if you need to open that mailbox.
UCOP email	See note	It is forwarded to your UCDC mailbox. Read it in UCDC Outlook.
UCOP mail is missing from UCDC Outlook	See note	Contact UCOP ITS. ServiceDesk@ucop.edu or (510) 987-0457. UCDC IT cannot turn on UCOP forwarding.
Zoom	See note	Not Microsoft 365. UCDC and FGR staff use a UCOP Zoom account. Shared mailboxes and distribution lists do not have Zoom accounts.

Accounts & login

Which UCDC or UCOP username to type on each system.

Zoom

UCOP Zoom accounts and the Zoom Workplace app on room desktops.

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Sign in to UCDC Microsoft 365

Open the Office portal or Outlook with your UCDC account.

1Open https://portal.office.com/ or https://outlook.office.com/.
2Sign in with your assigned UCDC account, for example jcalifornia@ucdc.edu.
3Complete MFA if prompted.
4Use Teams, OneDrive, SharePoint, and Office apps from this same UCDC sign-in.
5Do not sign in to UCDC Teams, OneDrive, or SharePoint as jcalifornia@ucop.edu.

UCDC Microsoft 365 / Office portal

Outlook, Teams, OneDrive, SharePoint, and Office apps for your UCDC account.

UCDC Outlook

Your working mailbox. UCOP mail is forwarded here.

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Email and UCOP forwarding

Read and send mail in UCDC Outlook. UCOP Outlook mail should already be forwarded there.

1Open https://outlook.office.com/ and sign in as jcalifornia@ucdc.edu.
2Use this mailbox to read and send UCDC email.
3Look here for mail that was sent to your UCOP address. It should already be forwarded.
4If you must open the UCOP mailbox itself, sign in to Outlook as jcalifornia@ucop.edu and complete Duo. Daily work still stays in UCDC Outlook.

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Teams

UCDC Teams is for chat, channels, and files. Sign in with your UCDC account.

Use UCDC Teams for day-to-day chat and collaboration. Sign in at https://teams.microsoft.com/ as jcalifornia@ucdc.edu. Classroom and event-space meetings still use Zoom on the room desktop — Teams is not a replacement for the room Zoom setup.

1Open https://teams.microsoft.com/ or the Teams app on your UCDC computer or phone.
2Sign in with jcalifornia@ucdc.edu, not your UCOP account.
3Join the UCDC teams and channels your department uses.
4For a classroom or event-space meeting, open Zoom on the room desktop instead of presenting from a laptop in Teams.

UCDC Teams

Chat, channels, and files for your UCDC account.

Zoom

Room meetings use the Zoom Workplace app on the room desktop.

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OneDrive and SharePoint

Keep personal files in UCDC OneDrive and team files in UCDC SharePoint.

UCDC OneDrive

UseSee note

EnterYour personal work files. Sign in as jcalifornia@ucdc.edu.

UCDC SharePoint

UseSee note

EnterDepartment and team libraries. Same UCDC sign-in.

Sharing with UCDC colleagues

UseOneDrive or SharePoint sharing from the UCDC account

EnterUse OneDrive or SharePoint sharing from the UCDC account.

Sharing with a guest or visiting presenter

Usea UCDC sharing link

EnterDo not send a UCDC password.

UCOP Box

UseSee note

EnterStill a UCOP service, not Microsoft 365. Use it only when the work belongs in Box.

If you are signing into…	Use	What to enter
UCDC OneDrive	See note	Your personal work files. Sign in as jcalifornia@ucdc.edu.
UCDC SharePoint	See note	Department and team libraries. Same UCDC sign-in.
Sharing with UCDC colleagues	OneDrive or SharePoint sharing from the UCDC account	Use OneDrive or SharePoint sharing from the UCDC account.
Sharing with a guest or visiting presenter	a UCDC sharing link	Do not send a UCDC password.
UCOP Box	See note	Still a UCOP service, not Microsoft 365. Use it only when the work belongs in Box.

UCDC OneDrive

Personal UCDC cloud storage.

UCDC SharePoint

Team and departmental document libraries.

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Office apps

Install Word, Excel, PowerPoint, and Outlook from UCDC Microsoft 365.

1Sign in at https://portal.office.com/ as jcalifornia@ucdc.edu.
2Choose Install apps or Apps, then install Microsoft 365 apps on your UCDC computer.
3When an Office app asks you to sign in, use your UCDC account.
4You can also open Word, Excel, and PowerPoint in the browser from the Office portal if you do not need the desktop app.

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Shared mailboxes and distribution lists

These are UCDC email tools. They do not have Zoom accounts.

Shared mailbox

UseSee note

EnterA UCDC mailbox several people can open in Outlook, such as an office or events inbox. Ask UCDC IT to grant access.

Distribution list

UseSee note

EnterAn email group that delivers to members. Use it to send mail, not to sign in to apps.

Open a shared mailbox

UseSee note

EnterAfter UCDC IT adds you, it may appear in your folder list, or use Open another mailbox in UCDC Outlook.

Need a new shared mailbox or list

UseSee note

EnterEmail ITsupport@ucdc.edu with the name, purpose, and who should have access.

If you are signing into…	Use	What to enter
Shared mailbox	See note	A UCDC mailbox several people can open in Outlook, such as an office or events inbox. Ask UCDC IT to grant access.
Distribution list	See note	An email group that delivers to members. Use it to send mail, not to sign in to apps.
Open a shared mailbox	See note	After UCDC IT adds you, it may appear in your folder list, or use Open another mailbox in UCDC Outlook.
Need a new shared mailbox or list	See note	Email ITsupport@ucdc.edu with the name, purpose, and who should have access.

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If something does not work

UCDC IT supports UCDC Microsoft 365. UCOP ITS supports UCOP Outlook and forwarding.

Cannot sign in to UCDC Outlook, Teams, OneDrive, SharePoint, or Office apps

UseSee note

EnterUCDC IT. ITsupport@ucdc.edu or (202) 974-6200.

Need access to a UCDC shared mailbox or distribution list

UseSee note

EnterUCDC IT.

UCOP-addressed mail is not arriving in UCDC Outlook

UseSee note

EnterUCOP ITS. ServiceDesk@ucop.edu or (510) 987-0457.

Cannot open UCOP Outlook, or Duo will not complete for UCOP Outlook

UseSee note

EnterUCOP ITS.

Zoom sign-in, license, or account issues

UseSee note

EnterUCOP ITS. Shared mailboxes and distribution lists cannot be used as Zoom logins.

If you are signing into…	Use	What to enter
Cannot sign in to UCDC Outlook, Teams, OneDrive, SharePoint, or Office apps	See note	UCDC IT. ITsupport@ucdc.edu or (202) 974-6200.
Need access to a UCDC shared mailbox or distribution list	See note	UCDC IT.
UCOP-addressed mail is not arriving in UCDC Outlook	See note	UCOP ITS. ServiceDesk@ucop.edu or (510) 987-0457.
Cannot open UCOP Outlook, or Duo will not complete for UCOP Outlook	See note	UCOP ITS.
Zoom sign-in, license, or account issues	See note	UCOP ITS. Shared mailboxes and distribution lists cannot be used as Zoom logins.

IT Support

Who supports what, and what to include in a ticket.

UCDC IT Service Desk

Open a ticket for UCDC Microsoft 365.